Privacy Policy

We collect information that you provide directly to us, including: • Personal identification information (name, email address, phone number) • Geographic location data when using our civic reporting features • Images and descriptions submitted through citizen reports • Usage data and analytics about how you interact with our platform We also automatically collect certain information when you visit our website: • IP address and browser type • Device information • Pages visited and time spent • Referral sources

We use the information we collect to: • Provide, maintain, and improve our urban monitoring services • Process and respond to citizen reports • Send you technical notices, updates, and administrative messages • Analyze usage patterns to improve our platform • Comply with legal obligations and protect our rights • Support city infrastructure planning and maintenance decisions

We may share your information with: • Partner municipalities and city administrations for infrastructure management purposes • Service providers who assist us in operating our platform • Law enforcement or government agencies when required by law • Research institutions for urban planning studies (anonymized data only) We do NOT sell your personal information to third parties.

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. • Account information: Retained until account deletion • Citizen reports: Retained for 7 years for urban planning purposes • Analytics data: Retained for 3 years in aggregated form • Communication records: Retained for 2 years

As a European Union initiative, LEO complies with the General Data Protection Regulation (GDPR). You have the right to: • Access your personal data • Rectify inaccurate personal data • Erase your personal data ("right to be forgotten") • Restrict processing of your personal data • Data portability • Object to processing • Withdraw consent at any time To exercise these rights, contact us at hello@liveenvironmentobservation.com

We implement appropriate technical and organizational measures to protect your personal information, including: • Encryption of data in transit and at rest • Regular security assessments • Access controls and authentication • Employee training on data protection • Incident response procedures

Your information may be transferred to and processed in countries within the European Economic Area (EEA). We ensure that any transfers comply with GDPR requirements through appropriate safeguards such as Standard Contractual Clauses.

Our services are not directed to individuals under 16 years of age. We do not knowingly collect personal information from children. If you become aware that a child has provided us with personal information, please contact us.

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date.

If you have any questions about this Privacy Policy, please contact us at: LEO Initiative Email: hello@liveenvironmentobservation.com Address: Via dell'Innovazione 1, 37121 Verona, Italy Data Protection Officer: hello@liveenvironmentobservation.com