Terms of Service

By accessing or using the LEO platform, website, or any associated services, you agree to comply with and be bound by these Terms of Service. If you do not agree to these terms, you may not access or use our services. These terms apply to all visitors, users, and others who access or use the LEO platform.

LEO provides urban monitoring and infrastructure observation services, including: • Mobile environmental scanning and mapping • AI-powered infrastructure detection and analysis • Citizen reporting platform for urban issues • Data visualization and analytics dashboards • API access for authorized partners Our services are designed to support city administrations in maintaining and improving urban infrastructure.

To access certain features of the LEO platform, you may need to create an account. You agree to: • Provide accurate and complete information when creating your account • Maintain the security of your account credentials • Promptly notify us of any unauthorized access or use of your account • Accept responsibility for all activities that occur under your account We reserve the right to suspend or terminate accounts that violate these terms.

When you submit citizen reports or other content through our platform, you: • Grant LEO a non-exclusive, worldwide, royalty-free license to use, reproduce, modify, and display your content for the purposes of operating and improving our services • Represent that you have the right to submit such content • Agree not to submit false, misleading, or malicious reports • Accept that your contributions may be shared with partner municipalities You retain ownership of any intellectual property rights in your original content.

You agree not to use the LEO platform to: • Violate any applicable laws or regulations • Submit false or fraudulent reports • Interfere with or disrupt the platform's operation • Attempt to gain unauthorized access to any systems • Collect or harvest personal information of other users • Transmit malware or other harmful code • Engage in any activity that could damage or impair the platform Violation of these terms may result in immediate termination of your access.

The LEO platform, including all content, features, and functionality, is owned by the LEO Initiative and protected by international copyright, trademark, and other intellectual property laws. You may not copy, modify, distribute, sell, or lease any part of our services or software without explicit written permission. The LEO name, logo, and all related marks are trademarks of the LEO Initiative.

Your use of the LEO platform is also governed by our Privacy Policy, which describes how we collect, use, and protect your personal information. By using our services, you consent to the collection and use of your data as described in our Privacy Policy. We implement industry-standard security measures to protect your data, but cannot guarantee absolute security.

Access to the LEO API is available to authorized partners and municipalities. API users must: • Obtain proper authentication credentials • Comply with rate limits and usage guidelines • Use data only for authorized purposes • Maintain the security of API credentials • Acknowledge LEO as the data source in any public-facing applications API access may be revoked for violations of these terms.

THE LEO PLATFORM IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED. We do not warrant that: • The platform will be uninterrupted or error-free • All detected infrastructure issues are accurate or complete • The platform will meet your specific requirements • Data transmission will be secure at all times You use the platform at your own risk.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE LEO INITIATIVE SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS, DATA, OR USE. Our total liability for any claims arising from your use of the platform shall not exceed the amount you paid for the services, if any, during the twelve months prior to the claim.

You agree to indemnify and hold harmless the LEO Initiative, its partners, and their respective officers, directors, employees, and agents from any claims, damages, losses, or expenses arising from: • Your use of the platform • Your violation of these terms • Your violation of any third-party rights • Any content you submit through the platform

We reserve the right to modify these Terms of Service at any time. We will notify users of material changes by posting a notice on our website or sending an email. Your continued use of the platform after such modifications constitutes acceptance of the updated terms.

We may terminate or suspend your access to the platform at any time, without prior notice, for conduct that we believe: • Violates these terms • Is harmful to other users or the platform • Is fraudulent or illegal Upon termination, your right to use the platform will immediately cease.

These Terms of Service shall be governed by and construed in accordance with the laws of the European Union and Italy, without regard to conflict of law principles. Any disputes arising from these terms shall be resolved in the courts of Verona, Italy, unless otherwise required by applicable consumer protection laws.

For questions about these Terms of Service, please contact us: LEO Initiative Email: hello@liveenvironmentobservation.com Address: Via dell'Innovazione 1, 37121 Verona, Italy